Privacy Policy

Psymate Healthcare Private Limited ("We", "Our", or "Psymate Healthcare"), is a company registered under the Companies Act, 2013, having its registered office at [Insert Address], India. We own and operate www.psymate.com and the mobile and other device applications thereof ("Portal") and are committed to protecting the privacy and security of personal data belonging to and/or shared by users of the Portal including but not limited to healthcare providers and patients ("User", "You", or "Your"). We value Your privacy and advise You to carefully read this privacy policy ("Privacy Policy") as it describes the types of personal data or personal information we collect, how we use the information, how we process and protect the information we collect, for how long we store it, with whom we share it, to whom we transfer it, and the rights that individuals can exercise regarding our use of their personal data. We also describe how You can contact us about our privacy practices and to exercise your rights.

Consent

We request You to carefully read this Privacy Policy and the Terms of Use of the Portal before sharing personal information with us. By visiting and/or accessing the Portal (or searching for any of the pages on Our Portal), You explicitly consent and agree to the Privacy Policy laid out herein. By providing Us Your personal information yourself or by making use of the Services provided through the Portal or through Third Party Service Providers, You hereby acknowledge the collection, receipt, storage, use, processing, disclosure, and transfer of Your personal information in accordance with the provisions of this Privacy Policy.

Collection of Personal Information

"Personal Information" includes 'sensitive personal data or information’ (as defined under applicable law) and other information that You share with Us whether directly or in combination with other information or is received from Third Party Service Providers, that personally identifies You or could be used to personally identify You.

• Users: We may collect information such as Your name, address, email, phone number, medical records and history, physical, psychological and mental health condition, payment information, and other such information as provided by You while rendering Services of the Portal.
• Non-Personal Information: Information such as the type of internet browser and operating system used, domain name of the website from which You came, number of visits, average time spent on the site, pages viewed, etc., may be collected automatically during Your interaction with the Portal.

Use of Personal Information

You agree and acknowledge that all information gathered from You may be used by Psymate Healthcare for the following purposes:

• To comply with central, state, or local laws that require disclosure.
• To respond to law enforcement officials or to judicial orders, subpoenas, or other processes.
• To avert a serious threat to health or safety.
• To enable the provision of Services opted by You.
• To improve and maintain our site and prevent fraud and abuse.
• For any other purpose for which You provide Us Personal Information.

Disclosure of Personal Information

We may disclose Personal Information that We collect from You or that You provide:

• To contractors, service providers, and other third parties for analytics and communications.
• As required by law, including to comply with a court order.
• To protect Your safety or the safety of others, to protect Our rights, or to investigate fraud.
• In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of company assets.
• For any other purpose disclosed by Us when You provide the Personal Information.

Security

Your security is important to Us. Psymate Healthcare adopts reasonable security practices and procedures to include technical, operational, managerial, and physical security control measures in order to protect all User information including Personal Information in its possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Confidentiality

You acknowledge that the Portal may contain information designated as confidential by Us and that You shall not disclose such information without Our prior written consent. Your information is regarded as confidential and will not be divulged to any third party, unless legally required to do so or as per this Privacy Policy.

User’s Rights

All the information provided to Psymate Healthcare by a User, including Personal Information, is voluntary. Users can access, modify, correct, and delete the Personal Information. If a User seeks to update or correct their Personal Information, they may exercise these rights by emailing Psymate Healthcare at privacy@psymate.com and communicating the changes required.

Opt-Out

Psymate Healthcare may send You notifications regarding promotional offers or Services. If You do not wish to receive them, You may opt-out of the same. However, We may still send You non-promotional emails, such as those related to Your account. delete account

Amendment

Psymate Healthcare reserves the right to amend the Privacy Policy as required. It is Your responsibility to keep Yourself updated on any changes made from time to time. Your continued use of the Portal shall be deemed to be Your acceptance of such changes.

Grievance Redressal

In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of Psymate Healthcare for the purpose of this Policy shall be:

• Grievance Officer Name: [Insert Grievance Officer Name]
• Email Address: support@psymate.com

If You have any questions, comments, or concerns about this Privacy Policy or wish to exercise any of the above-mentioned rights, You can contact us at support@psymate.com.